Installation and commissioning
We deliver, install and configure the equipment at your location.
We verify the electrical connection and the water parameters before delivery, then set pressures, temperatures and recipes around the coffee you serve.
Service & support
Technical support for every machine we deliver.
Technical assistance 24/7 for B2B partners, two in-house technicians in Romania alongside a network of partner technicians, training for your teams and a dedicated platform for interventions and spare parts.
24/7
technical assistance for B2B partners
2
in-house technicians, backed by a partner network
6
brands supported technically
1
dedicated platform for interventions and parts
The services we provide.
Every machine we deliver stays on our records, with its intervention history, the parts replaced and the technicians who know it.
Planned maintenance
A maintenance plan sized to your real workload.
Group cleaning and checks, pressures, gaskets and water-filter replacement, scheduled in advance, in time slots that do not disrupt service.
Original spare parts
Parts inventory for the brands we distribute.
Orders are placed directly from the B2B platform, with the machine history available, so the correct component is identified.
Interventions on request
Visits scheduled on request, with no mandatory contract.
Many situations are resolved through remote diagnosis. Where a technician is required on site, the intervention window is agreed with you.
How an intervention proceeds.
24/7 · phone, WhatsApp or platform
-
01
The request
By phone, on WhatsApp or from the B2B platform, at any hour, weekends included.
-
02
Remote diagnosis
We review the parameters shown by the machine and, where telemetry is available, check its status in real time.
-
03
On-site intervention
Where the issue cannot be resolved remotely, an in-house or partner technician attends, with the likely parts prepared.
-
04
Report and history
The intervention and the parts used are recorded in the machine history, available in the platform.
Office hours: Luni - Vineri: 9:00 - 18:00. Technical assistance for B2B partners is also available outside those hours.
A platform dedicated to B2B partners
Requests, parts and history in a single interface.
Our service network operates on its own platform. B2B partners receive an account and can follow the status of every request without depending on a chain of phone calls.
- Opening an intervention request and following its status.
- Ordering spare parts for your own equipment.
- Consulting each machine’s history: what was replaced and when.
Training for B2B partners
Training for the team that works on the machine every day.
At commissioning we run a session with the staff who will operate the machine, and we return on request: when the coffee changes, when the team grows, or whenever recalibration is needed.
- Grinder adjustment and recipe building: dose, extraction time, daily corrections.
- Milk texturing technique and workflow organisation at high volume.
- Daily cleaning and sanitising: procedures, solutions and frequency.
- Routine checks and the situations that require calling service.
The team and its coverage.
Two in-house technicians coordinate interventions and maintenance, while a network of partner technicians provides territorial coverage in parallel. We technically support the brands we distribute in Romania, with original parts and manufacturer documentation.
Frequently asked questions.
Who carries out the intervention? +
Two in-house technicians employed in Romania, working alongside a network of partner technicians for wider territorial coverage. Whoever attends, the intervention is coordinated by us and recorded in the machine history.
What does 24/7 assistance involve? +
Requests are taken at any hour, nights and weekends included, and remote diagnosis begins immediately. The on-site visit is scheduled according to location and technician availability.
Is a maintenance contract mandatory? +
No. We also intervene on a one-off basis. A maintenance plan does, however, bring the advantage of scheduled visits and parts prepared in advance.
Do you support equipment purchased elsewhere? +
For the brands we distribute, yes. Send us the model and serial number and we will confirm what we can cover.
Warranty terms: [to be completed].
Request an intervention or platform access.
Send us the machine model and a description of the situation. For urgent cases we recommend calling: the line is answered at all hours.
- Office
- str. Erou Iancu Nicolae 133, București
- sales@smartcoffee.ro
- Platform
- parts.smartcoffee.ro